Frequently Asked Questions
Everything you need to know about our handcrafted collections.
What materials are used in Liberal Jewellery pieces?
We use high-quality materials including 18k gold plating, sterling silver, and ethically sourced gemstones to ensure durability and a premium finish for every piece.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original, unworn condition and include all original packaging to be eligible for a full refund.
Do you offer a warranty on your jewellery?
Yes, all Liberal Jewellery items come with a 12-month warranty covering manufacturing defects. This does not cover accidental damage or general wear and tear.
How should I care for my jewellery to prevent tarnishing?
To maintain brilliance, avoid contact with perfumes, lotions, and water. Store your pieces in a cool, dry place, preferably in the provided microfiber pouch.
Can I track my order once it has been placed?
Absolutely. Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress.